At Zipprr, our goal is to provide a seamless buying and selling experience for our customers. We understand that sometimes refunds may be necessary, and we have developed a refund policy that is fair and transparent. This policy outlines the eligibility criteria, refund process, cancellation policy, non-refundable fees, and exchange and return policy. We encourage our customers to read this policy carefully so that they are aware of their rights and obligations.

Refund Eligibility

At Zipprr, we want to ensure that our customers are satisfied with their purchases. As such, we offer refunds for certain products and services. Refunds are only available for eligible products or services, and customers must meet certain conditions to be eligible for a refund. The following products or services are eligible for refunds:

Online businesses: Customers may be eligible for a refund if they purchase an online business that is materially different from what was advertised. The customer must provide evidence that the online business is materially different from what was advertised.

Ecommerce stores: Customers may be eligible for a refund if they purchase an ecommerce store that is materially different from what was advertised. The customer must provide evidence that the ecommerce store is materially different from what was advertised.

PHP scripts: Customers may be eligible for a refund if they purchase a PHP script that is materially different from what was advertised. The customer must provide evidence that the PHP script is materially different from what was advertised.

Mobile app scripts: Customers may be eligible for a refund if they purchase a mobile app script that is materially different from what was advertised. The customer must provide evidence that the mobile app script is materially different from what was advertised.

Clone scripts: Customers may be eligible for a refund if they purchase a clone script that is materially different from what was advertised. The customer must provide evidence that the clone script is materially different from what was advertised.

Customers must meet the following conditions to be eligible for a refund:

• The customer must request a refund within 14 days of the purchase date.
• The product or service must be materially different from what was advertised.
• The customer must provide evidence of the product error.

Certain products or services are excluded from the refund policy. These include:

• Custom orders: Custom orders are non-refundable. This includes any customization of products or services.
• Consulting services: Consulting services are non-refundable.
• Domain names: Domain names are non-refundable.
• Website hosting: Website hosting is non-refundable.
• Website transfers: Website transfers are non-refundable.

Refund Process

Customers who wish to request a refund must follow the process outlined below:

Contact customer support: The customer must contact customer support to request a refund. The customer must provide their order number, the reason for the refund, and evidence of the material difference.

Refund review: Customer support will review the refund request and evidence provided. If the request is eligible, customer support will initiate the refund process.

Refund processing: Refunds will be processed within 14 days of the request being approved. The refund will be issued back to the original payment method.

 

Cancellation Policy

Customers who wish to cancel ongoing services or subscriptions must follow the cancellation policy outlined below:

Contact customer support: The customer must contact customer support to cancel their subscription or ongoing service.

Cancellation review: Customer support will review the cancellation request and ensure that the cancellation conditions have been met.

Cancellation processing: The cancellation will be processed within 14 days of the request being approved. Any fees associated with the ongoing service or subscription will be refunded.

 

Non-Refundable Fees

There are certain fees associated with our products and services that are non-refundable. These include:

Transaction fees: Transaction fees are non-refundable. These fees are charged by the payment processor and are not under our control.

Setup fees: Setup fees are non-refundable. These fees cover the costs associated with setting up the product or service.

Hosting fees: Hosting fees are non-refundable. These fees cover the costs associated with hosting the product or service.

 

Exchange and Return Policy

Zipprr does not offer exchanges or returns for products or services. We encourage our customers to carefully review the product or service before making a purchase to ensure that it meets their needs.

At Zipprr, we strive to provide a seamless buying and selling experience for our customers. We understand that sometimes refunds may be necessary, and we have developed a refund policy that is fair and transparent.

We encourage our customers to read this policy carefully and contact customer support support@zipprr.com if they have any questions or concerns. We are committed to ensuring that our customers are satisfied with their purchases and will work with them to resolve any issues that may arise.